FAQs
| Q: | WHAT IS A CATALYTIC CONVERTER AND WHAT DOES IT DO? |
| A: |
A catalytic converter is a device located in the exhaust system of all cars and most light duty trucks after 1990. It chemically converts pollutants like carbon monoxide, hydrocarbons and nitrous oxides into harmless substances like carbon dioxide, nitrogen and water vapour. A converter uses an inside structure called a substrate that is plated with precious metals such as platinum, palladium and rhodium. These elements cause the chemical change. |
| Q: | HOW DO I KNOW IF MY CONVERTER IS WORKING? |
| A: | A catalytic converter will noticeably cause the vehicle to run poorly only in extreme cases where the converter melts down and plugs up the exhaust system. Generally, the only indication you will have that your car's converter is not working is when you fail an emission test. |
| Q: | WHAT WOULD CAUSE MY CAR'S CONVERTER TO FAIL? |
| A: | Many things can cause a converter to fail. Fuels containing
lead are the leading cause of converters failing due to contamination,
a misfiring spark plug or bad wire can cause a converter to overheat
and melt down. A defective oxygen sensor, stuck choke, worn carburettor
or any defective sensor or engine part can also cause converter failure.
Proper repairs must be made to ensure that the replacement converter
will not also fail.
|
| Q: | HOW LONG IS THE REPLACEMENT CONVERTER'S WARRANTY? |
| A: | Aftermarket converters are warranted for
25,000 miles or 1 year for the substrate and 50,000 miles or 5 years
for the converter shell.
|
| Q: | WHAT DO I DO WITH THE WARRANTY CARD? |
| A: | The warranty card should be filled out by
the installer and posted to the address on the front of the card.
The warranty statement and receipt should be retained in the event
of converter failure.
|
| Q: | WHAT IF I DON'T FIND A REPLACEMENT CONVERTER LISTED IN THE CATALOGUE FOR MY CAR? |
| A: |
If you cannot find a replacement converter in the catalogue European Exhaust & Catalyst Ltd will recondition your converter and warranty for the same period as our new converters. However, new parts are becoming available every day, so please check.
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